Contact Us
Email Us
info@nwrehab.ca
Call Us
(604) 875-9779
Weekdays
We’re Open: 9 AM – 7 PM
Weekends
Saturday: 9 AM – 2 PM
Sunday By Appointment
Our Address
2830 Main St. Vancouver
BC V5T 3G2
F.A.Q.s
We understand that you may have questions regarding our services, processes, and treatments. Below, we’ve compiled a list of the most commonly asked questions along with our detailed responses.
Do you direct bill?
Yes! We provide direct billing for certain insurance companies, these include the following: Pacific Blue Cross, Green Shield, Sun Life, Manulife, Canada Life/Great West Life, Chambers of Commerce, ClaimSecure, Co-operators, Equitable Life, SSQ, Empire Life, Group Health, Group Source, Johnson Group, Desjardin, Maximum Benefit, Medavie, RWAM. Please let the staff know your insurance policy and provider before the treatment so we can provide you with accurate information on your billings. If your provider is not on the list, please give us a call to confirm. We are not responsible for your insurance coverage or any deductibles, doctor’s note rejections, plan rejections and/or co-pay. If you have any questions about your coverage, please contact your insurance provider to get more information on your insurance plan.
Do I need a doctor's referral?
Chiropractic and physiotherapy services does not require a doctor’s referral, however, some insurance plans require physician referrals for massage therapy and custom orthotics. Please contact your insurance provider to know whether your plan required a doctor’s referral for massage therapy and custom orthotics.
What should I expect for my first visit?
Please arrive 10 minutes before your initial consultation to fill out the forms in our waiting area. If you’d like to speed up the process, please fill out the online forms during the initial online booking process. For all initial visits, even RMT visits, we will then proceed with a thorough assessment, and decide whether the condition is something within our scope and provide treatment, or we may need to refer you out for further examination. Please allot 45 minutes to an hour of your time for the chiropractic and physiotherapy appointment.
How do I cancel an appointment?
You may cancel by giving our multidisciplinary clinic a call at (604)875-9779, sendings us an e-mail at info@nwrehab.ca or rescheduling online at nwrehab.janeapp.com. Please giving us at least 24 hours of notice so we may allow someone else to be treated during that time. Last minute cancellations within 24 hours will be billed 50% of the allotted treatment, and no shows are 100% of the allotted treatment. The cancellation is not billable towards your insurance benefits.
What areas can I get treated?
We treat all areas of the spine, muscles, joints, tendons and nerves! Our chiropractors and physiotherapists are highly trained to provide manual therapy to issues that include, but not limited to, back pain, neck pain, plantar fasciitis, carpal tunnel syndrome, tennis elbow, knee pain, rib pain, and all other issues relating to your joints and the muscles around it! For muscle pain, our massage therapist are trained to provide therapeutic care to any injuries that cause muscle tissue to tighten or cause aches and pains.
Will I be in pain afterwards?
With any of our treatments, some will find that they get instant relief and walk out with little to no pain, while others find relief after multiple treatments. The most common side effects are soreness and muscle and joint aches, especially within the first 24 hours.
Chiropractic: Do I have to receive an adjustment with a chiropractic treatment?
No, you do not. If you are not comfortable with getting adjusted, that is fine! Often times, a chiropractor will use several other techniques to help relieve pain in the area of complaint, not just adjustments. We use other techniques that include mobilizations, soft tissue therapy, ultrasound therapy, IFC, instrument-assisted soft tissue therapy, and exercise rehabilitation at our multidisciplinary clinic.
Do you work with ICBC, MSP, and WorksafeBC claims?
Yes, we work with MSP, ICBC and WorksafeBC claims for chiropractic. We do accept ICBC for physiotherapy Only our RMTs Niki and Kaelin accept MSP patients for massage (covers $23). At the moment, we do not take ICBC or WorkSafeBC claims for massage therapy.
*Please let the front desk staff know if you have any of the following claims.
*Please let the front desk staff know if you have any of the following claims.
If your query isn’t addressed here, please don’t hesitate to contact us directly for further clarification.